Customer Service Representative

Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representatives to join our client’s team. In this role, you will be the first point of contact for customers, providing exceptional support and assistance. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive experience. The ideal candidate will possess strong communication skills, a customer-focused mindset, and will have the ability to learn and communicate various applications and products to customers.

Responsibilities

• Interacts with customers via telephone, email, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned lead or manager.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

Skills

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Must be able to type at least 30 WPM.
• Math and Ruler Skills.
• Ability to multi-task and handle multiple projects in fast-paced environment.
• Details oriented and analytical.

Requirements

• High school diploma or equivalent.
• 2+ Years Customer Service/Receptionist experience required.
• Order entry experience preferred.
• Experience in printing industry preferred.

Join our team as a Customer Service Representative and contribute to creating outstanding experiences for our customers!