How TPM helped a grocer distribution center implement a tailored dexterity test to improve candidate selection and reduce early turnover by over 20%.
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Case Study
The facility required workers to pick, pack, and move product at a consistent pace. But the hiring process relied on interviews and basic screening—neither of which predicted whether a candidate could actually perform the manual tasks required. The result was high early turnover, wasted training investment, and frustrated supervisors dealing with underperforming placements.
Approach
TPM's Peoria-based team designed a hands-on screening process that tested candidates on the specific physical tasks they'd perform on the job—before they were ever placed.
TPM worked with floor supervisors to identify the specific manual tasks, speed requirements, and physical benchmarks each role demanded. This went beyond generic job descriptions to capture what actually separated successful workers from early dropouts.
Based on the role analysis, TPM built a tailored dexterity assessment that mimicked real job tasks—grip strength, repetitive motion speed, fine motor accuracy, and sustained pace over time. No generic aptitude tests; everything mapped to actual work.
Every candidate completed the dexterity test before being placed. Those who met the benchmarks moved forward; those who didn't were redirected to roles that better matched their capabilities. This protected both the employer's investment and the worker's experience.
TPM continued refining the test benchmarks based on real performance data from placed workers. As the employer's needs evolved, the screening criteria adapted with them.
Outcomes
Better screening led to better placements—and the numbers proved it.
Takeaways
For physical roles, what a candidate says in an interview and what they can do on the floor are two different things. Objective testing closes the gap.
Off-the-shelf assessments don't reflect your specific roles. Custom tests built around your actual tasks produce better hiring decisions.
Identifying mismatches before placement is far cheaper than discovering them after onboarding, training, and a supervisor's time have been spent.
Employer Feedback
"Total Presence Management consistently delivers quick turnaround and a strong focus on candidate alignment. Their collaborative approach and attention to our specific needs make them a trusted staffing partner."
"Working with Total Presence Management has been a great experience. Their process and tools have been extremely helpful in understanding candidate availability and ensuring a smooth hiring process."
"Total Presence Management was instrumental in coordinating interviews, managing the offer process, and supporting our ongoing hiring needs. Their ability to deliver qualified candidates made the process seamless."
The approach used in this case study draws from several TPM service areas.
Screening, placement, and retention-focused support for skilled roles.
Explore StaffingWorkforce assessment, process improvement, and hiring strategy guidance.
Explore HR ConsultingSee how TPM has helped other Arizona employers solve workforce challenges.
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