Total Presence Management is seeking a Customer Service Associate to help support the Customer Service team of a World-Class Manufacturing Company. The candidate would be responsible for processing email and fax orders with a high degree of accuracy and attention to detail. The candidate will also help support other projects as time permits, including handling inbound calls with a customer service mindset.

Details

• Monday – Friday, 7:00 am-3:30 pm


• Location – Phoenix, Tempe or Flagstaff, AZ


• Hybrid role working in office and remote


• Commitment Period 6 months, could be extended

Responsibilities

• Effectively handle customer inquiries and resolve concerns through a variety of order channels


• Independently troubleshoot and resolve complex scenarios leveraging internal resources


• Effectively utilize internal ERP and CRM systems to support customer needs


• Maintain accuracy and proficiency manage inventory related task


• Collaborate with cross functional teams to ensure seamless customer service


• Effectively manage time to support project work as needed

Requirements

• Strong oral and written communication skills


• Proven ability to multitask in a fast-paced environment


• Experience with Microsoft Office Suite


• Understanding of ERP and CRM systems


• Strong knowledge of computer systems and technology


• Positive attitude and work ethic


• Ability to collaborate and work with a team


• Demonstrated experience in inventory management


• Detail oriented and quality driven


• Self-motivated and confident in resolving complex challenges independently


• Be dedicated to serving both external and internal customers


• Call Center experience preferred

Training provided:
In depth training of internal ERP and CRM systems, as well as internal reporting and research tools
Outlook and Microsoft Team overview