Customer Service Representative – Hybrid

Total Presence Management is seeking a Customer Service Associate to help support the Customer Service team of a World-Class Manufacturing Company. The candidate would be responsible for processing email and fax orders with a high degree of accuracy and attention to detail. The candidate will also help support other projects as time permits, including handling inbound calls with a customer service mindset.

Details

• Monday – Friday, 7:00 am-3:30 pm
• Location – Phoenix, Tempe or Flagstaff, AZ
• Hybrid role working in office and remote
• Commitment Period 6 months, could be extended

Responsibilities

• Effectively handle customer inquiries and resolve concerns through a variety of order channels
• Independently troubleshoot and resolve complex scenarios leveraging internal resources
• Effectively utilize internal ERP and CRM systems to support customer needs
• Maintain accuracy and proficiency manage inventory related task
• Collaborate with cross functional teams to ensure seamless customer service
• Effectively manage time to support project work as needed

Requirements

• Strong oral and written communication skills
• Proven ability to multitask in a fast-paced environment
• Experience with Microsoft Office Suite
• Understanding of ERP and CRM systems
• Strong knowledge of computer systems and technology
• Positive attitude and work ethic
• Ability to collaborate and work with a team
• Demonstrated experience in inventory management
• Detail oriented and quality driven
• Self-motivated and confident in resolving complex challenges independently
• Be dedicated to serving both external and internal customers
• Call Center experience preferred

Training provided:
In depth training of internal ERP and CRM systems, as well as internal reporting and research tools
Outlook and Microsoft Team overview