Wellness Clinic Coordinator

Total Presence Management is seeking a Spa Coordinator to support a valued client in Chandler, Arizona. This is a client facing, sales driven role within a wellness and IV therapy environment, ideal for someone who thrives on building relationships, converting clients into long term members, and growing with a wellness focused company.

This position is not a practitioner role. It is best suited for someone excited about wellness, client experience, and membership growth.

Key Responsibilities

• Greet clients in a warm, professional, and confident manner, creating an exceptional first impression
• Educate clients on IV therapy services, wellness offerings, memberships, and packages
• Proactively upsell memberships, service packages, and add-ons based on client needs
• Convert first time or walk in clients into long term members through relationship building and education
• Answer incoming calls, manage scheduling, and handle client inquiries with professionalism
• Support nurses and medical staff to ensure a smooth and comfortable client experience
• Maintain a clean, organized, and welcoming front desk and spa environment
• Manage non-medical retail items, supplies, and inventory as needed
• Perform administrative duties including documentation, payments, and basic reporting
• Support daily operations and other duties as assigned

Qualifications

• Strong customer service and hospitality background in a client facing role
• Comfortable with sales, memberships, and conversion based conversations
• Ability to build quick rapport and maintain long term client relationships
• Interest in wellness, preventative health, and IV therapy
• Professional appearance, confident communication style, and positive energy
• Proficient with basic computer systems including scheduling software, Google Workspace, Excel, and Word
• Reliable, organized, and motivated to grow long term with the company
• Weekend availability required (Wednesday–Sunday schedule)

What We’re Looking For

• Someone who sees this role as a long term opportunity, not a temporary position
• A natural communicator who enjoys educating clients and guiding them toward memberships
• A team player who supports both clients and medical professionals
• A sales minded individual who can balance a welcoming experience with business growth